Sorry for the frustration in the title.
We run an online store selling bitcoin and crypto related merchandise.
I tried to advertise it on Facebook (please understand I am a complete newbie to FB ads). Uploaded the balance but ever since Facebook imposed a ban on "crypto ads" I am unable to get my money of them. I'm only getting generic replies which are so shameful that I don't even want to post them (basically got 10 replies "we don't support your business model".
I am selling T-Shirts and Cups for fucks sake. If their algorithms are dumb enough to realize it, they should at least provide some communication back to us. I've been trying for few weeks now, and finally decided I had enough. I want to get my money back and don't want to use Facebook/Instagram anymore.
Not only am I unable to get refund/reply but I'm also not able to spend the money of it, because they automatically lock anything crypto. https://imgur.com/a/9n4Dw
Are there any business owners with similar issues? Any Facebook experts that can help me with the issue?
TLDR: Had a Facebook AD account with a balance, Facebook banned crypto ads, closed my account, my money is locked, can't get them to refund it. Want to close my account and get my money back, need some help from people familiar with FB Advertising.